Meet The Team

We’re a group of dedicated professionals committed to excellence.

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Bruce Collen

Chief Financial Officer

Drawing on solid financial experience to support steady growth.

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Jeff Afterkirk

VP, Call Center Operations

Focused on improving processes and enhancing customer experiences.

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Steven Trifelos

VP, Strategic Partnerships

Developing collaborative relationships to move us forward together.

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Megan Matz

Director, Client Services

Striving to deliver reliable, high‐quality service to our clients.

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Branson Berry

Director, Information Technology

Leveraging technology solutions to meet our evolving needs.

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Steven McGinnis

Senior Full-Stack Developer

Dedicated to creating dependable software solutions that meet real-world needs.

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Rebecca Oswald

Manager, Human Resources

Helping foster employee engagement and well‐being.

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Jadison Strupe

Assistant, Human Resources

Supporting our HR initiatives and employee programs.

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Brandi Gambill

Assistant, Human Resources

Handles daily HR tasks to keep processes organized and efficient.

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Courtney Dudte

CX Training & Quality Supervisor

Driving agent training and quality for superior customer service.