About ITM Marketing

Since 1996, ITM Marketing has been a trusted leader in call center outsourcing and customer experience management. Headquartered in Central Ohio, we specialize in both inbound and outbound contact center solutions, supporting brands nationwide with customized, people-driven service.

Our strength lies in our dedicated team of experienced customer service professionals. Every interaction we handle—whether by phone, email, chat, or web—is led by skilled agents committed to delivering exceptional customer care. By pairing our knowledgeable staff with cutting-edge technology like Genesys Cloud, we ensure seamless, integrated interactions that enhance customer satisfaction and loyalty.

Annually, ITM Marketing manages nearly 2 million customer interactions, proving our reliability and scalability in diverse industries including retail, healthcare, financial services, and energy. Our unified CX platform allows our team to deliver consistent service, supported by real-time analytics and insights that help your business make data-driven decisions.

At ITM, we recognize that technology alone isn’t enough. Our approach is centered around our people, who provide empathy, problem-solving, and professionalism in every customer contact. We pride ourselves on building lasting partnerships with clients, helping them achieve higher conversion rates, improved retention, and stronger brand loyalty.

Choose ITM Marketing for your call center outsourcing needs and discover the difference a customer-centric, people-first approach makes in driving your brand’s growth and success.