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Experience

Since 1996 ITM Marketing has provided our customers high quality services, focusing on quality over quantity. Today we use our plethora of experience as leverage to move us forward as we continue to provide the highest level of service.

Dependability

We have worked hard, during our many years in the industry, to provide the most dependable services possible. Our team works 24/7/365 to ensure that we remain connected and ready to address and assist your customers’ needs.

Solutions

At ITM we pride ourselves on flexibility. We have worked hard to be agile and adaptable. We can adapt to nearly any requirement our clients throw at us.


Services

Your niche is our niche!

Voice

Our blended environment allows us to handle programs of any size. From dedicated agents that handle a large volume of calls to blended agents for lower volume programs, we can build a solution that works for you.

Chat & E-mail

Our omnichannel environment is perfect to ensure your customers are assisted on any platform. Having multiple contact channels available means your customers get a consistent experience and you can focus on your core business.

Reporting & more.

ITM provides realtime reporting, remote monitoring, quality control and other services to make our clients successful. When we succeed, you succeed.

Industries

Our diverse skills lead to your success.

BPO Contact Center

As a BPO Contact Center, we can provide your customers with seamless customer service. They won't know they aren't talking to you.

Subscription

We work with various publishers to provide renewal and new subscriptions to Trade Industry Publications.

Political & Non-Profits

We provide polling and fundraising services for Political and Non-Profits. A good fundraising campaign means everything to these organizations and we deliver.

The Next Thing

ITM Marketing prides ourselves on being agile and adaptable. We are able to move on any campaign that comes our way. Lead generation, blood donations and whatever comes next. This is what we do.

Our Team

Our amazing team will lead to your success!

 

Larry Farrell

President & CEO

 

Bruce Collen

Chief Financial Officer

Brian Chase

Chief Information Officer

Theresa Birkhimer

Director of Human Resources

Chris Criner

Director of Business Development & Operations

Jeff Afterkirk

Director of Program Management

Walter Schick

Director of Operations


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