On December 24, 2025, ITM Marketing was honored with the 2025 Future of Work Agent Experience Award, presented by TMC, a global, integrated media company and trusted authority in customer experience and communications technology.
The award recognizes organizations that are redefining the modern workplace by prioritizing the agent experience as a driver of customer satisfaction, performance, and business results. ITM Marketing was selected for its ongoing investment in agent-first processes, technology, and operational design that enable agents to perform at their best while delivering exceptional service across every client program.
Putting Agents at the Center of the Experience
At ITM Marketing, we believe that great customer experiences start with empowered agents. From flexible staffing models and intuitive technology tools to data-driven performance insights and hands-on operational support, our approach is designed to remove friction from the agent workflow and allow teams to focus on what matters most: meaningful customer conversations.
This agent-centric philosophy translates directly into measurable results for our clients, including higher conversion rates, improved customer satisfaction, and stronger long-term program performance.
Industry Recognition from TMC
“It is my pleasure to recognize ITM Marketing with a 2025 Future of Work Agent Experience Award for its commitment to customer service by focusing on the agent experience,” said Rich Tehrani, CEO of TMC. “In the opinion of our judges and editorial team, ITM Marketing has proven to be among the best solutions across the diverse range of Future of Work offerings.”
Award recipients were evaluated by TMC’s editorial and judging teams based on innovation, impact, and demonstrated value in improving the agent experience within modern contact center environments.
What This Means for Our Clients
This recognition reinforces what our clients already know: ITM Marketing is built to support the future of contact centers. As customer expectations rise and agent roles become more complex, organizations need partners that understand how technology, people, and process work together.
Winning the 2025 Future of Work Agent Experience Award validates our continued focus on:
Agent-first operational design
Scalable, flexible contact center solutions
Technology that enhances, not hinders, performance
Measurable outcomes aligned with client goals
Looking Ahead
We’re proud of this milestone and grateful to our agents, clients, and partners who make this work possible. As we move into 2026, ITM Marketing remains committed to evolving alongside the future of work—building smarter systems, stronger teams, and better customer experiences every step of the way.
Award winners will be featured on TMCnet, highlighting organizations that are setting the benchmark for excellence in the Future of Work landscape.
