Larry Farrell
Over 40 years of experience in contact center development and implementation. He has owned and operated his current contact center for over 25 years, which include 2 strategic company relocations to accommodate the company’s continued growth. Larry’s expertise in the industry is invaluable for influencing site, equipment, personnel, business plans, finance and management team development.
Bruce Collen
Over 45 years of experience in financial management, 15+ years of that with ITM Marketing. He has held senior management positions (including CFO/Controller) in large/small, public/private, corporate/division and domestic/international firms. He specializes in the retail and service industry sectors. His expertise includes operational accounting, planning, budgeting and analysis along with extensive involvement with IT conversions and projects.
Theressa Birkhimer
Over 27 years of experience in administrative management. Leadership positions held in manufacturing and small business industries. Expertise includes: development and implementation of internal practices and procedures in administration and human resources.
Jeff Afterkirk
Over 35 years of combined experience in the call center industry, operations, business management, sales, marketing and computer management. He has a strong background in operational planning, budgeting and analysis as well as extensive involvement with IT conversions and projects. He has expertise in administrative, human resource and marketing disciplines.
Steve Trifelos
More than 35 years of experience in contact center development, Steve's background ranges from retail and business-to-business to government and charities. He has worked with some of the largest brands in the world, developing their omni-channel customer engagement strategy with a focus on optimizing performance and customer experience, and reducing costs.
Jonathan Porter
Over 15 years of customer service experience and 20+ years of IT experience. Jonathan's unique background gives him a deep understanding of the importance of CX. His forward thinking keeps ITM on the forefront of CX design. Starting as an agent before moving to and eventually taking over the IT department, Jonathan has the background and knowledge to provide your customers with the best possible experience.
Megan Matz
Nearly 25 years of experience in customer service with over 17 years in the contact center industry. Her expertise includes a strong background of executing multi aspects for on-boarding new programs, building and maintaining externally facing client relationships and internally facing relationships with operations, IT, and personnel.