Inbound/Outbound
Over 25 years of experience in Outbound and Inbound customer satisfaction means ITM will provide your customers with an outstanding experience.
IVR/ACD
Together with Genesys and The Genesys Cloud CX™ platform, ITM can provide first class IVRs with flexible routing. Your customer's experience is our number one priority from start to finish.
Agentless
Our CX platform, The Genesys Cloud CX™ platform, allows ITM to provide automated calls to your customers. Delivery notifications, in-store pickup notifications, and more.
Voice Transcription/Analytics
The Genesys Cloud CX™ platform provides voice transcription with voice analytics. Be able to understand how your customers are feeling with a simple glance.
ITM Marketing has been a trusted and reliable business partner these past 10 years. They have been responsive, effective and honest and they treat our customers just as we treat our customers. ITM really makes an effort to be a great partner helping us to optimize customer experience and increase revenues year over year. —Lesa, Customer Service Relations Director, Kirkland's, Inc.View Client Case
With more than 25 years of Voice experience, ITM can deliver the best CX for your customers. For nearly three decades ITM has honed the best practices for Inbound, Outbound, Agentless and more. Together with Genesys™, ITM provides the latest technology which allows us to service your clients in nearly any configuration. Real-Time lead processing, Full service IVRs, variable call routing and more are available using The Genesys Cloud CX™ platform.
Genesys™ partners with some of the best brands. Names like Microsoft™, PayPal™, Lenovo™, Quicken™, Ticketmaster™ and more trust the Genesys™ brand. With more than 20 years as a partner with Genesys™, previously Interactive Intelligence, ITM knows how to take advantage of every feature Genesys™ provides and that same partnership future-proofs your CX as more features are added to take advantage of new trends and capabilities.