ITM Marketing


	Larry Farrell President & CEO Experience: 25 years of Sr. Level Executive experience in Call Center Management; Marketing; HR; IT Technology; and Negotiations. Has owned two call centers, and worked for three fortune 500 companies in the call center industry. Has strategic planning and marketing abilities with analytical business background. Expertise: Call Center Solutions, Management, Technology and Operations. Conducts company competitive bidding and negotiations. Processes strong entrepreneurial skills and solid problem solving solutions; also has proven track record of professionalism and integrity. Education: Ohio University, Business Management and Accounting. Attended Seminars for Team Building, Human Resources, and Motivation.
	Bruce Collen Chief Financial Officer Experience: 25 years in financial management. Has held senior management positions (CFO/Controller) in large/small public/private, corporate/division and domestic/international firms. Expertise: Specializes in the retail and service industry. Strong background in operational accounting, planning, budgeting and analysis as well as extensive involvement with IT conversions and projects. Has expertise in administrative, human resource and marketing disciplines. Education: Earned his undergraduate degree from Duke University in Economics & Psychology and his MBA from Fordham University in Accounting & Finance.
	Jen Bosley Director of New Business Development Experience: 10 years of Sales and Marketing experience in the Call Center Solutions. Proven track record in New Business Development in call center industry. Consulted on creative cross selling solutions, marketing processes and unique closing techniques. Expertise: Exceptional history in serving non-profit health and humanitarian organizations for fundraising campaigns. Creating and implementing successful new business development programs. Excellent knowledge of compliance issues. Education: University of Akron, majored in Graphic Communications. Member of American Teleservices Association, and National Direct Marketing Association. Has experience lobbying on Capitol Hill for telecommunications industry.
	Jeff Afterkirk Director of Operations Experience: 22 years of combined experience in the call center industry, business management; sales; marketing and computer management. Expertise: Strong background in operational, planning, budgeting and analysis as well as extensive involvement with IT conversions and projects. Has expertise in administrative, human resource and marketing disciplines. Education: Earned his Bachelors degree from Indiana University in Public Affairs, with a minor in Economics.
	Theresa Birkhimer Director of Human Resource Experience: 18 years of experience in human resource and office administration in corporate and several industry sectors. She has held management positions in large/small, public/private, and corporate/division companies. Expertise: Implementing internal departmental policies and procedures; corporate representation on legal matters; sources and develops employee benefit packages; assists with budgets; forecasts and projections; directs OSHA compliance for corporate; office management direction. Education: OSHA 511 Training, The Ohio State University; Associates Degree, Ashland University; Computer Technical Certificate, East Ohio University.
	Suzanne Afterkirk Manager of Human Resources Experience: 17 years of experience in human resource and office administration in corporate and several industry sectors. She has held management positions in large/small, public/private corporations. Expertise: Coordinates and oversees hiring process; payroll processing; development and initiating of orientation program; coordination of employee benefit packages; employee quality assurance. Education: Associate degree in Business, Ohio State University
	Brian Chase Director of Information Technology Experience: 8 years of IT experience in the call center industry. He has held management positions in large/small, public/private, corporate/division companies. Expertise: Specializes in procedural analysis with an emphasis on process optimization. Strong background in project design, development and implementation using Microsoft software, including SQL Server and Visual Studio. Exceptional history in IT client services. Education: University of Cincinnati, majored in Mathematics and Computer Science.
	Lianna Gardner Project Manager Experience: 4 years of Call Center Project Management experience. Over 15 years of executive level support, supervisory and management experience in both the private and not-for-profit sectors. Published writer/editor. Expertise: Establishing and maintaining client relationships through open, effective and timely communication. Excellent organizational skills with a strong ability to prioritize and delegate appropriately. Proven track record of professionalism and integrity. Education: Bachelor of Arts degree, Communications- Broadcast Journalism, The University of Findlay
	Walter Schick Client Services Healthcare Experience: Walter has over 25 years experience in the health care industry. This includes diverse experience in Managed Care, Health Insurance Plans, Medicare, Medicaid, Hospitals, Home Health Care, Durable Medical Equipment, Nursing Homes, Assisted Living, Infusion and Pharmacies. Expertise: Operations, Care Management, Medical Billing, Regulatory and Compliance issues, Information Technology, Finance, Human Resources, Training and New Business Development. Education: Walter has a B.S. in Economics and Accounting and is a C.P.A.